Return policy

To ensure a smooth and efficient return process, we have established clear guidelines regarding eligibility and procedures. Please review the following policy carefully before initiating a return request.

Eligibility for Returns

We accept returns under the condition that the item is unused and remains in the same condition as when it was received. Additionally, the product must be returned in its original packaging. Items that show signs of wear, damage, or are missing original packaging materials may not be eligible for a refund.

Timeframe for Returns

You have 30 days from the date of delivery to request a return. Please ensure that your request is submitted within this period to qualify for a refund or exchange.

How to Initiate a Return

To start the return process, please send an email to lumi@24hcustomerservice.com. In your email, include your order number and details about the item you wish to return. Please note: You must email us to obtain the correct return address and further instructions. Do not send items back without prior authorization, as this may result in delays or loss of your package.

Refund Processing

Once we receive your returned item and verify that it meets the return conditions, we will process your refund. Please allow 5 to 10 business days for the refund to be completed and reflected in your original payment method. The exact time it takes for the funds to appear in your account may depend on your bank or credit card provider.